Jan 25
Case Sensitivity Issue in User Login Process (Suggestion)
Users are reaching out saying that they are unable to log in to their accounts. This is due to them possibly using upper or lower case letters in their username/email address when they created their user account. For example, if a user creates the account 'Frostman@Frost.com,' they cannot log in with 'frostman@frost.com,' which seems quite strange.
The user account itself should not be case-sensitive, in my opinion. Obviously, the password should be. But I have never encountered a case where the login name was case-sensitive before. It creates an unnecessary number of account resets and unnecessary stress for support. It should be a relatively simple thing to solve.
Completed
Hi Markus, Thanks for raising this and apologies for the delay in coming back to you on the board. This is actually already fixed: email addresses are normalized to lowercase on login, so Frostman@Frost.com and frostman@frost.com are treated as the same account. The case-sensitivity issue you described should no longer happen on any of the apps you manage. If you're still seeing a user blocked because of casing on a specific account, please first make sure your app has been recompiled with the latest iOS and Android socles, then open a ticket with our support team. Marking this one as completed. Thanks again for the suggestion!