Dec 14

Lock and unlock icons on premium stickers

Hi friends I love the premium stickers with a lock symbols that indicate that the content is only for subscribers. However, after a user make a subscription in the app the lock icon is still visible as locked. It should be possible to change the stickers to a unlock icon after a user make a subscription. It's not very user friendly to show locked icons to users who already paid for the content. Hope this could be fixed. All the Best Jannik

Pending

Jan 10, 2024

I don’t get why this one isn’t being fixed. Seems like a pretty basic request

Dec 6, 2023

I have indeed received feedback from dissatisfied customers who believed that despite the subscription, they still did not have access to the content. It's very unfortunate.

Jan 10, 2024

LAURI Geneviève: yeah me too! Often

Aug 10, 2023

Agreed!! It would be amazing for the lock symbols to go away after subscribing. It's confusing.

Apr 4, 2023

It would be best if the icon was removed from view once the user becomes a subscriber!

Dec 15, 2022

Hi Jannik, as a workaround, you can change the lock symbol by another one. That would fit both non-subscribers and subscribers.

Dec 20, 2022

Christophe Spinetti: thanks, what kind of symbol do you recommend ? I have tries to find one that make sense. However, it's difficult to fit both scenarios. I would love the feature described with lock symbols when no active subscription and open lock symbol when a subscription is active.

Dec 20, 2022

Jannik Holgersen: you can use a Star for exemple.

Feb 28, 2023

Christophe Spinetti: Hello Christophe !! you could not arrange to put a premium symbol on the content image which then disappears when a user becomes premium. I attach photos to try to be clearer. A thousand thanks

Mar 7, 2023

Luca: exactly what I tried to explain in my request.